Terms of Service

You must be at least 18 years old on the pickup date to rent a vehicle. For a self-drive rental you must also hold a valid driving licence of the right category — a Nepali licence or an international driving licence — that stays valid until the last day of the rental. No licence is needed when you book a vehicle with a driver: the driver drives on their own licence. By creating an account, you confirm that you meet these requirements. We may suspend or close accounts that do not.

Account Accuracy

You agree to provide accurate, current, and complete information during registration and to update it as necessary. You are responsible for maintaining the confidentiality of your password and for all activity under your account.

KYC Verification

Before completing your first booking, you must submit valid government-issued identity documents — and, for self-drive rentals, your driving licence — for Know Your Customer (KYC) verification as required by Nepalese law. Rentals will not be processed until KYC is approved. Book Now Nepal may reject or revoke approval at its sole discretion.

Booking Confirmation

A booking is confirmed only when you receive a written confirmation from Book Now Nepal. Vehicle owners may decline a booking request within the stated response window.

Pricing

All prices are displayed in Nepalese Rupees (NPR) and include applicable taxes unless stated otherwise. Fuel, toll charges, and any fines or penalties incurred during the rental period are your responsibility.

Payment

Payment is processed at the time of booking confirmation via our authorised payment gateways. We do not store raw card details. By providing payment information, you authorise us to charge the displayed amount.

Security Deposit

Each vehicle has a refundable security deposit, shown before you confirm. The deposit is held by Travel Nest — not by the vehicle owner — and released after the vehicle has been returned and inspected. If damage, missing fuel or a policy violation is found, Travel Nest contacts you with the details before deducting anything, and refunds the rest.

If you cancel more than 24 hours before the pickup time, you receive a full refund. If you cancel within 24 hours of pickup, or do not show up, the platform service charge is non-refundable and everything else — the rental and the security deposit — is refunded. Until a service charge is introduced, these cancellations are also refunded in full. If the vehicle owner cancels your booking, you receive a full refund and we help you find another vehicle.

Permitted Use

Vehicles may only be driven within Nepal by the verified renter or an additional driver approved in writing before the rental begins. Sub-letting or allowing unauthorised persons to drive is strictly prohibited.

Prohibited Activities

You must not: use the vehicle for commercial transportation of passengers or goods; participate in racing or off-road driving unless specifically booked for such purposes; operate the vehicle under the influence of alcohol or drugs; tamper with any GPS or tracking device; transport illegal items; or cross international borders without prior written approval.

Fuel

Rentals are Full-to-Full: you receive the vehicle with a full tank and return it with a full tank. Fuel missing at return may be deducted from your security deposit.

Traffic Laws

You are solely responsible for complying with all applicable Nepalese traffic laws. Any fines, penalties, or legal consequences arising from your use of the vehicle are your responsibility.

Basic Coverage

Every vehicle listed on the Platform must carry valid insurance — at least the third-party cover required by Nepalese law, preferably comprehensive. Third-party cover pays for injury or damage to other people and their property, not for damage to the rented vehicle.

Damage to the Vehicle

You are responsible for damage to the rented vehicle during your rental that the owner's insurance does not cover, as set out in your rental agreement. Travel Nest handles all communication about damage, scratches and accidents: it reviews the return inspection and photos, contacts you, and gives you a chance to respond before anything is deducted from your deposit. Optional protection plans will be offered once we partner with a licensed insurer.

Exclusions

Coverage does not apply to damage resulting from prohibited activities (Section 6), driving under the influence, or wilful misconduct.

All content on the Platform, including logos, text, graphics, software, and data, is the property of Travel Nest or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

The Platform and services are provided "as is" and "as available" without warranty of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses.

To the fullest extent permitted by Nepalese law, Book Now Nepal shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform or any vehicle rented through it. Our total aggregate liability shall not exceed the amount you paid for the specific booking giving rise to the claim.

These Terms are governed by and construed in accordance with the laws of Nepal. Any dispute arising out of or in connection with these Terms shall first be subject to good-faith negotiation. Unresolved disputes shall be submitted to the competent courts of Kathmandu, Nepal.

We reserve the right to modify these Terms at any time. Material changes will be communicated by email or platform notice at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes your acceptance of the revised Terms.